Let me start by saying we did enjoy our Hot Springs Prodigy hot tub for the first 10 years of ownership starting in 2006. There’s room for everyone in the Rhythm, with seating for 7 and 35 powerful jets located in targeted groups in various seats. FAQ. Our second Hot Tub – First Hot Spring tub Spoiledrotten from Mississippi Age:45-54 Yes, I recommend this product. New York, I am sick of being told 'some people just don't get on with it' implying that we have chosen not to like it or make the effort in maintenance. I know this has been frustrating, and as a veteran spa owner, water care should not be this difficult. That, along with its variety of models and energy-saving features, makes it a manufacturer of some of the best hot tubs you can buy, though the pricing information on its website is a little confusing. Welcome to Hot Springs Resort & Spa, a nice option for travelers like you. We bought this almost 5 years ago. Aside from size, the models are also split into three product lines. I am sure this can be worked out, and I look forward to hearing from you soon. With the FreshWater Salt System, small amounts of salt are converted into chlorine to flush out any bacteria or germs within the water. We’ll start sending you the news you need delivered straight to you. The Absolute Best Hot Tub Ownership Experience® Hot Spring spas are consistently recognized for outstanding quality and value. Although manufacturers such as Cal Spas Hot Tubs offer a larger variety overall, Hot Springs has more options than most manufacturers have for small tubs, though the available models are either at the bottom of the price scale (one dollar sign) or in the premium range (four dollar signs). Hot Spring Spas is dedicated to providing the Absolute Best Hot Ownership Experience ®, which is why all Hot Spring owners are invited to share their ratings and reviews with potential customers. Eventually they have replaced the salt controller but it has made absolutely no difference whatsoever, the chlorine levels drop every 2-3 days consistently even though it doesn't have heavy use and we regularly clean the filters. I am sorry to hear that your spa is again in need of service. I called in for service in September and was told the guy would be out in two weeks. Unsubscribe easily. The heater hadn't been working properly and the hot tub's insulated innards had become a popular haven for mice and snakes. Local authorized dealers can explain additional warranties. It was over $500 for the botched visit and then another couple hundred dollars for the followup visit when other parts were needed and should have been diagnosed initially. Jacuzzi manufactures hot tubs and other spa products, including bathtubs and showers. Best hot tub I’ve ever owned! This hot tub is NOT easily repaired and the tech had to cut through a permanent plastic covering to get to the broken component and leak area. Initial installation was almost $10K for the hot tub, power source installation, and concrete pad construction. Rooms at Hot Springs Hotel provide air conditioning and a refrigerator, and getting online is easy, with free internet access available. The Absolute Best Hot Tub Ownership Experience® Hot Spring spas are consistently recognized for outstanding quality and value. Hot Spring Spa offers three collections of hot tubs: Hot Spot Spas, the Limelight Collection and the Highlife Collection. We particularly liked both the Highlife Collection, and the Limelight collection. I specifically chose a spa where we wouldn't have to do this as it irritates my skin and this has now set off my eczema requiring steroid cream from the doctor. Combined with other energy-efficient features, Limelight Collection spas lock in heat to reduce monthly energy costs. Hotspring Spas – Owned by Watkins Wellness brands, Hotspring Spas continues to be one of the biggest and top performing hot tub brands in the world. When operational, this is a fabulous hot tub. They only came out fast because I called Hot Springs directly and complained. PDC Hot Tubs and Swim Spas is a company of survival and at the end of the day have become one of the best hot tub brands in the market today. Your spa operation and enjoyment are important to us. We removed the panel and found mouse droppings, a huge mouse nest with a pile of stored acorns, and a snake skin. Entry-level Hot Spot Spas from Hot Spring start at $6,999 for a two- or three-person hot tub. So far (a month in) we are very happy with it. The Highlife Collection combines all the best features of these collections into a line of sleek and luxurious hot tubs. For hot tub owners looking to upgrade their hot tub, the Limelight Collection provides a premium hot tub with dual FreshWater Salt and Ozone systems, colored lighting and FiberCor insulation. Thank you for signing up to Top Ten Reviews. Home and Garden Spas 3-Person 38 Jet Hot Tub. This spa is one of Hot Spring's flagship models. It’s easy to maintain and has a great warranty. Hot Spring has 20 spa models that give you all the benefits of hydrotherapy but in smaller and more eco-conscious models, making it the perfect hot tub provider if you've got less space. One notable thing about Hot Spring is the company’s focus on energy efficiency. Are you looking to unwind and relax at home? I am sorry the last 2 yrs ended the way it did. Sign up to receive our free weekly newsletter. OUR HOURS Mon: CLOSED Tues-Sat: 10 am – 6 pm More common directional and rotating jets are available as well, though not all jets types are available in all spa models. After spending months and months reading about hot tubs and going to dealers, we finally decided to buy the HotSpot Relay. We are experienced hot tub owners having run 2 hots tubs previously for 12-14 years without any issues whatsoever. Read reviews and get details about our best value hot tubs. Future US, Inc. 11 West 42nd Street, 15th Floor, We had one cell replaced under warranty, but as the warranty is only 12 months the replacement is now also not working. It is pretty disgusting to be honest. “Hot Spring can't get parts for their hot tubs.” Written on: 02/03/2016 by LilyanaKearns456 (1 review written) I purchased a Hot Spring "Hot Spot Stride sn STD1P3023" in the summer of 2012. Just a few months into owning the hot tub, we started seeing pieces of what looked like chewed up styrofoam on the ground near the hot tub component access panel. I hope you find your perfect spa and thank you for being a long time Hot Spring Spa owner. Maybe ours is a freak, except for a part which is no longer made that we replaced this week, the unit continues to work flawlessly. 13 of the company’s 20 models are in the highest two price ranges, with two or three models in each of the others. In this article we will explore new hot tub models for 2020 and some best selling hot tub models by manufacturer. One set of jets massages your back. I'm surprised the whole hot tub had not collapsed on itself by now. User submitted photo User submitted photo User submitted photo. At year 6 it started leaking. Customer service leaves a lot to be desired. The Limelight Collection and Highlife Collection cost $8,999 and up for premium and luxury tubs. Will not buy nor recommend Hot Spring hot tubs. Our swim spa comparison chart is a helpfull resource. Overall Review: Top 10 Hot Tub And Spa Dealer . I would love to be able to attach photos. Whilst the Hot Tub and service at Hotspring's is great and we are really pleased with it, the Ace Water Care system is a real disappointment and an expensive mistake. All Hot Spring ® spas offer Energy Smart ® features, which help your spa deliver the best value over time.. LOCKS IN HEAT. That electrical component problem was resolved for another several hundred dollars as the hot tub was out of warranty. We moved after having that tub about 15-16 years. All the spa models have energy-saving features, including dimmable lighting and SmartJet controls that let you direct power to only the jets you want to use. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Compared to Caldera Spas, Hot Springs manufacturers very traditional-style spas. 2402 Auto Park Way Escondido, CA 92029 See Showroom Get Directions Phone: 760-745-7727. I do want to know how to get a replacement heater in case ours goes out as it's no longer made. It’s nice with all the jets and the ability to adjust them to your needs. Please refresh the page and try again. Things were fine the first few years then lots of little things started failing. Bought new in 1987. It is also physically falling apart. This is completely ridiculous. Our content is intended to be used for general information purposes only. NY 10036. Depending on the amount of use, the company recommends that you drain and refill your hot tub three to four times per year. Download our latest hot tub buyers guide, get quotes, and questions answered. The controls are easy to use. Now we are being told it may be a phosphate problem. The exclusive Hot Spring Spa Moto-Massage is like no other, and the lights add to the relaxing ambiance. Hot Spot Spas offer a value-priced and budget-friendly option with all of the Hot Spring’s best features — energy-efficiency, FiberCor insulation, the Freshwater Ozone System and FROG @ease in-line cartridges. How much is a 2-person hot tub? In addition, Hot Springs Resort & Spa offers a hot tub, which will help make your Hot Springs trip additionally gratifying. We paid hundreds of dollars for repairs past the warranty date with difficulty getting the repairs scheduled. The jets go the entire length of your back. Hot Spot Spas come with a five-year warranty on their no-leak shell and a two-year warranty on components, including the MotoMassage jet and no-fault heater. We did have to replace parts here and there (heater, etc), but things I would expect to have to replace over time. Josh Michels of Backyard Leisure gives us an overview of the HotSpring Envoy Hot Tub. We spend many hours in … Ten of the 20 models seat four to six people, and the remaining five seat six or more. Their spa Deck Designer tool is a lot of fun to play with, on their website. We started to use the hot tub more often including in the early evenings after we got home from work or on weekends during the day. The salt system simply does not work, it does not generate the chlorine required to maintain levels, so every few days when the reading drops to 1 -2 we have to add chlorine granules. Customers enjoy Hot Spring Spas’ patented technology features, such as Tri-X filters, and its three different water care systems that ensure freshness. The main control panel was repaired once under warranty but the second one just completely stopped working. Major failure of "infrastructure" at 6.5 years? Having an easy way to remove and replace your cover will help you use your hot tub more often and will increase the lifespan of your cover. What do I have to to do to get this fixed. Hot Spring spas and hot tubs have been manufactured in Vista, California, by Watkins Wellness since 1977. They said we "might" get it back by January. The seating is very comfortable. Hot Spring Spas suggests reaching out to a local authorized dealer for the most accurate pricing. I got the easy cover that is on a frame and lifts to one end. Never again am I going to buy anything made by Watkins! I purchased a hot tub 4 years ago. Thank you, you have successfully subscribed to our newsletter! Hot Spring has 11 jet types, including the Moto-Massage DX, which uses two simultaneous streams of water that sweep up and down your back. foam. Hot Springs makes use of a saltwater system, making it very easy to clean. The best versions of it give you the perfect space to entertain and unwind. This is totally ridiculous! The Limelight Collection and Highlife Collection cost $8,999 and up for premium and luxury tubs. The company recommends you perform a deep clean every three to four months. The Hot Spring brand name was first established in 1977, many years after the Jacuzzi brand had already made its mark. Don't rule it out if you're looking for a more spacious hot tub though, as Hot Spring covers all bases, and still offers the salt water sanitation across the range. All along we have been blamed for 'contaminating the water' and causing the water balance issues even when it was green! Initially, we had problems with the hot tub's control panels. HotSpring faired very well in our review. The company also offers saltwater systems and energy-efficient models. Will look for a replacement but sadly won't be looking at Hot Springs. The lower-priced tubs are in the Hot Spot range. He was supposed to replace the hot tub cover that I paid for too but said he brought the wrong one. Copyright © 2020 Consumers Unified LLC. This year at the beginning of Spring we noticed it was leaking. Entry-level Hot Spot Spas from Hot Spring start at $6,999 for a two- or three-person hot tub. Sundance VS Hot Springs. You will receive a verification email shortly. Hot Spring Spas revolutionized spa industry with this one-of-a-kind moving jet that cascades up and down your back. You would think a product this expensive would not leak after just five years. Hot Spring spas are also known for quality and durability. Hot Spring’s portable saltwater hot tubs include soothing massage features and a variety of jet options. Hot Spring spas are currently some of the best on the market. We were told it's expensive and difficult to repair leaks that are inside the insulation. Can you tell me who your dealer is and your full name? Hot tub began leaking 1 month after their five year “no leaks” warranty expired. Our first Hot Spring spa we bought 21 or so years ago was great. Hot Spring Hot Tubs offer energy-saving features in a variety of sizes, Best contact lenses online 2020: Where to buy contacts online, Best Saatva mattress discount codes and deals December 2020: Save $200 on mattresses, Best vision insurance 2020: Coverage for your vision care needs, Best Purple mattress deals 2020: Save big in the extended Purple Cyber Monday sale, Best popcorn makers 2020: Oil and hot air popcorn poppers for your home, Better variety of small hot tub models than most, Energy efficiency which stands out from the crowd, A smaller overall selection of hot tubs than most competitors. Based on the exterior construction (now being disassembled for removal) of this Hot Springs Spa hot tub, I am really not sure that any of these devices should be outdoors. It was the big one that was the shape of a dog bowl. My husband and I are both disabled Veterans and this hot tub is great therapy for us. Hot Spring Spas has 20 hot tub models including five small tubs with three or fewer seats. We have spent more time on this than any other hot tub which has detracted significantly from it being a pleasure to own, we seem to have bought a lemon! Once drained, you can clean the spa shell. Easy mouse and snake access. Hot Spring Spas’ hot tubs use a variety of massage and hydrotherapy features, including rotating and directional jets, to provide owners with a therapeutic and relaxing experience. Hot Springs Spas came around the same time as Caldera Spas in 1977. Just plain awful. The Limelight Collection and Highlife Collection come with a seven-year warranty on the no-leak shell and a five-year warranty on components and Everwood cabinet material. Gwb783 - … There are more options for smaller models, which makes Hot Spring Hot Tubs a great choice if you're only after a smaller capacity model, but fewer for the larger units. I was completely shocked to find this out. What happened to your quality. Their spa pricing model is pretty similar to the Jacuzzi hot tubs pricing model, as their low end starts at about $6,000 and their high end runs up to about $14,000.. The control panel has already been replaced 2 times …. Jacuzzi is a brand of hot tub. Master Spas: Best value hot tubs. Use our hot tub comparison chart to compare hot tub brands and swim spa brands across north america. Visit our corporate site. Available features for the spas include wireless remote controls, large power indicator lights and patented pump shrouds as well as Hot Springs’ dual Freshwater Salt and Ozone systems. COVID update: Hot Spring Spas - San Jose has updated their hours and services. We love the Hot Spring Spas and are happy with our 2nd spa the Vanguard. We have now discovered that mouse tunnels run through the insulation all around the hot tub. I highly recommend it if you have any back problems due to the multiple areas you can sit, which allow … Read More. Called for service and got a next day appointment. Nothing relieves a long day’s worth of stress than a quiet moment in a hot tub. Make your spa part of your daily wellness routine, you can count on it to be hot and ready when you are, for years to come. All Rights Reserved. Then the pump and pipe assembly started to leak and of course the hot tub was completely out of warranty by then. Thank you for taking the time to let us know about your experience. The company offers 15 spa models that range from the small, triangular Aventine to the behemoth Cantabria, which seats eight. You’ll love the soft water!!! The customer service at Watkins Wellness, the manufacturer, is non-existent. They started as a company that made fibreglass … Make your spa part of your daily wellness routine, you can count on it to be hot and ready when you are, for years to come. The spacious, value priced Rhythm hot tub seats seven adults with four captain's chairs and a cool down seat. Check out these hot tub reviews for upcoming models so you can get the best of the best for your home.. Jacuzzi, CalSpas, Dimension One, Garden Spas, – and more.Having a hot water tub with jets on your property does wonders for the mind and body. I had to call and follow up several times to get that resolved. The last time someone came I was told they were going to replace all the parts in it and we waited for two months for the parts. How do I know I can trust these reviews about Hot Spring Spas? After we moved it was a no brainer to spend the extra money to get another Hot Spring (smaller one). The patented Tri-X filters featured in the Highlife Collection are dishwasher safe, which makes them easier to clean. We did enjoy the spa, just wish it lasted longer, was better constructed for outdoor use, and a botched repair didn't allow Mouse and Snake City to take place. Hot Spring Spas Reviews. Enjoy reading our tips and recommendations. All of the company’s tubs are certified by the California Energy Commission and SpaSearch. Its location on this page may change next time you visit. Appalling product for a high cost. Now, 2/29/2016, I've been waiting for months for a replacement for a defective (but out of warranty)control panel and can't even get an ETA on the part. The middle line is the Limelight, and the Highlife line has the manufacturer’s top of the line products. © Founded in One of the largest selling brand of spas, Hot Spring spas are made by Watkins Manufacturing, and is based in San Diego, Ca. With that said Sundance’s UV system is very clean … These top-quality systems are designed specifically for Hot Spring hot tubs to provide improved aesthetics, functionality, and a better overall spa ownership experience. Hot Spring said, "Too bad, warranty had expired." Choose a Hot Spot spa for quality craftsmanship, energy efficiency, easy water care, and peace of mind that you are backed by a brand you can trust – Hot Spring Spas. Those looking to lower their utility costs gravitate to Hot Spring Spas because the company’s SmartJet system is specifically designed to conserve energy. All Hot Spring models are certified by the California Energy Commission in accordance with the state’s energy efficiency laws. The saltwater systems found in Hot Spring Spas’ Limelight and Highlife Collection require even less attention and offer up to a full year of sanitation. Barry, I am sorry your second spa did not fare as well as your first. Pitiful... Read the other 1-star reviews and mine is nearly identical. We were sold the idea of the freshwater salt system as good for your skin and easy to maintain. Dedication and experience add up to unsurpassed quality and reliability for you and your family. They’ve been in business for just over 60 years. Hot Springs doesn't need to respond to this review as there's nothing to resolve at this point. HotSpring Hot Tubs & Spas 10860 Hickman Rd Clive, IA 50325 www.hotspring.com (515) 270-8702 . Very poor customer service. There is only one authorized dealer within 100 miles of us and they SUCK. Having an easy way to remove and replace your cover will help you use your hot tub more often and will increase the lifespan of your cover. We also love the emphasis on energy efficiency, which makes Hot Spring Hot Tubs really stand out from the crowd. What a joke that has been, we have spent more time trying to sort out and monitor the water quality and cleaning filters than using the tub! Thank you for taking the time to share your spa experience. The LED light assemblies in the Tempo, Relay and Rhythm models also come with a two-year warranty. Sitting outside under the stars on a clear night while in the hot tub was just wonderful. ConsumerAffairs is not a government agency. Unsubscribe easily. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It took an exceedingly long amount of time for the followup repair as our "parts" came in but the revisit was never scheduled. We value your privacy. 6.5 years for an expensive hot tub like this is extremely disappointing. I am sorry to hear it has been disappointing. Their hot tubs utilize directional water jets and hydro-massage capabilities. The base of the hot tub is WOODEN and not a metal frame as I'd expect. Be the first one to find this review helpful. For more information about reviews on ConsumerAffairs.com please visit our It’s important to rinse out hot tub filters once a month to avoid any clogging. See reviews below to learn more or submit your own review. The hot tub also began to turn itself on periodically. The first year was fantastic. Hot Springs Spas is a hot tub manufacturer that works on the latter. Escondido Location. We absolutely love our new Hot Spring Envoy hot tub. Delivering great value, Hot Spot spas are designed to provide you with a relaxing retreat at a price you can afford. Since they came out, we are now leaking and now we have a jet leaking which they say they have to completely remove the tub, haul it to their shop (at our expense mind you) so they can work on it. Hot Spring Spa Prices Hot Spring offers a variety of models, from smaller tubs with … Dedication and experience add up to unsurpassed quality and reliability for you and your family. The thin wood trim underneath the hot tub overhang started to rot and provided other entrances for mice and snakes. The set up was not done properly and we did not receive the required instructions. We also carry Pre-Owned Hot Tubs, Saunas, Swim Spas, Massage Chairs, and more! We have had nothing but problems since we bought it. And it’s easy to do, because Hot Spring makes quality hot tubs that are built to last and deliver an excellent customer experience. Some spa manufacturers churn out the most basic spa models they possibly can to rack in extra dough while some spa manufacturers make it a goal to break boundaries of design and technology. The same part keeps getting replaced and keeps leaking after months of waiting for someone to come to look at it in between. These top-quality systems are designed specifically for Hot Spring hot tubs to provide improved aesthetics, functionality, and a better overall spa ownership experience. Lesser chemicals required One of the most significant benefits of using the saltwater hot tub is that it does not require you to constantly buy regular quantities of chemicals for water sanitization. I sit in my hot tub every night and haven’t had any problems at all. These features are great for your wallet because they save energy and reduce the monthly operational costs. This company is not yet accredited. If you have any additional questions contact us or contact your local Hot Spring Dealer. A week later, we found that the same area was still leaking. However, after a year or so the hot tub began having problems but was covered under warranty. Hot Spring Spas breaks the pricing structure into entry-level, value-priced, premium and luxury hot tubs. 1. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. Then, in 2018, a nearby lightning strike rendered the hot tub's motherboard inoperable. Unsubscribe at any time. Is still used 2-3 times weekly. The wireless remote control battery included in the Highlife Collection comes with a one-year warranty. Made in the U.S., Master Spas’ hot tubs offer a good mix of unique … I got mine in Denver and the dealer is very easy to work with. Find accessories, including replacement covers, cover lifters and furniture, on its website. Made in the USA, this 3-person hot tub features an … 2 - Precision® Jet Cluster This powerful cluster of Directional Precision® jets work together to relieve tension in your back, neck and calves. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We value your privacy. What We Know About HotSpring. The cover was on the hot tub so we would not have noticed easily that it had turned on by itself. Please know after 6+ years, we have made innovative changes and updates to our spas. Hot Springs Spas: The Ultimate Review + Guide. The salt system doesn't work worth a nickel. After a long discussion and looking at options including checking out SpaGuts' site for replacement components, we decided to remove the defunct hot tub and not get a replacement or get it fixed. Caldera Spas Review Caldera Spas is a good hot tub brand, but it has several fewer options across its three product lines than every other manufacturer we reviewed. In consumer reviews, many customers report trading up to a newer model after 20 years or more using their Hot Spring spa. Design – The Limelight line offers some of the most dramatic spas on the market today, from the stainless steel jet details to the uniquely sculpted shell … He did a terrible job "gluing" the plastic covering pieces back together. It has sadly been one big disappointment. A link has directed you to this review. Read reviews and specs at Hot Spring Spas. I am glad to know you are enjoying your spa. The pricing breakdown puts entry-level tubs at up to $7000, mid-range between $9000 and $11,000 and premium upward of $13,000. All of our repairs have been under warranty thus far: 2 door replacements, 2 remote replacements, heater replacement, ozone thing replacement, light seal replacement. We had not removed the component covering previously so clearly it was done haphazardly from installation. 30 reviews of Hot Spring Spas - San Jose "Bought a Tiger River Sumatran from these guys four and a half years ago. By Rebecca Armstrong 07 March 2019 The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you would prefer a more affordable hot tub, check out Master Spas Hot Tubs - Hot Spring is better suited to premium models. I appreciate your feedback, and I will make sure to share it with our team. ENERGY EFFICIENCY. We are continuously working to provide a wonderful hot tub experience. We purchased our Envoy at cost of £14,000 and had delivered in Sept 2020. This is also broken down into a dollar sign system, where an amount of dollar signs between one and five indicates the price bracket of the product. He came today and replaced the same fitting he has been replacing. Get buying tips about Hot Tubs delivered to your inbox. There was a problem. I want to help. Get the best reviews, product advice, news and more! 2nd Hot Spring Spa We have owned. Hot Spring Spas’ hot tubs must be serviced by an authorized technician or you run the risk of voiding the warranty. It covers hot tubs of all sizes but has an unusually generous amount of small and mid-size models, making it great if you're dealing with compact spaces. Caldera vs. Click Here. Hot Spring Spas has 20 hot tub models including five small tubs with three or fewer seats. Its jets are very powerful when you want them to be, but quiet and soothing when turned down. While there are many differences between the two companies, one of the most prominent is the filtration system. I see that our team has reached out to you to learn more about your spa and see how we can help. Hot Springs sits under the Watkins Company tree, which is actually the same company that Caldera Spas lies under. Hot Spring Spas’ Ozone system with MPS and silver ions makes water care easy — tubs with this system only require weekly maintenance.