Kokemuller has additional professional experience in marketing, retail and small business. The concierge is a key part of making the stay or travel of our guests memorable, so our concierge must be friendly and knowledgeable about our organization. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. £10.75 - £11.59 an hour. The responsibilities and duties section is the most important part of the job description. Performing various duties inside company software (Building Link,Yardi,Mystique, etc. Performs “Concierge-type” duties as required including typing, copying, giving instruction and information Communicate with other departments to insure excellent quest service Follows all policies and procedures of the Royal Sonesta Hotel Houston Maintains a pleasant and courteous attitude, making our customers our number one priority A concierge may make dinner reservations, reserve entertainment tickets, hail cabs and order food for delivery. As the liaison between a property’s management and residents, a residential concierge manages parking, organizes and controls security and manages handyman services. Concierge Job Duties and Responsibilities Attentively communicating with our guests Attending to the wants and needs of our guests Wade attended West Virginia University where he studied English and creative writing. An independent concierge typically operates out of her home and helps clients at different addresses with tasks such as picking up dry cleaning. Use our Job Search Tool to sort through over 2 million real jobs. Holland Code: NA However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for … Use it to save time, attract qualified candidates and hire best employees. Duties for the successful concierge will include but not be limited to:- Greeting residents and assisting them as required Holding residents keys and releasing to cleaners or visitors as required Taking in packages and dry cleaning for residents A residential concierge is the face of a residential community or household and the intermediary between residents and management. Knowledge of the local area and service providers in the community also helps in assisting residents with questions. Corporate concierges are a specialized type of concierge. In a residential apartment building, you typically work at a desk or station near the front of the building. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Below is a list of the top five most important skills for a concierge, as well as attached lists of related skills employers seek in candidates for concierge jobs. Weekend Residential Concierge Total Parking Solutions Inc - Dallas, TX. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. Concierges may also help with move-ins and move-outs when available. You may also reserve party room or conference room spaces in the building for residents if applicable. Use our Career Test Report to get your career on track and keep it there. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Easily apply to this job: Shift pattern: 48 – 72 weekly hours, 12 hours long shifts. Concierge Resume Examples. He increases the satisfaction of residents and promotes a sense of community, in addition to alleviating the stress on management by personally dealing with residents. A basic function of the concierge is to provide a friendly "Hello" and "See you later" to residents and guests when they enter or exit. Some of the most common services include errand assistance, home services and personal amenities like: Pickup and delivery of postal and overnight services (often even taking care of packing and forms) Do you have a service heart? As head concierge, you’re probably going to be working in a four or five star hotel and you’re definitely going to be the first stop for guests wanting information on the hotel and its services, says the team at Chess Partnership.More pressingly, they’re going to be pumping you for the inside track on local travel, entertainment, restaurants, clubs – and much more. What Are the Clerical Skills of a Lobby Attendant? We will cover the details about the job of a concierge, including salary, training, duties, and more. Job description and duties for Concierge. Elite residential concierge duties... from: ziprecruiter.com - More than 30 days ago See examples of Concierge job descriptions from real companies. 1,038 Residential Concierge jobs available on Indeed.com. Residential concierge desks often have brochures of local area attractions and maps of the downtown area to help in pointing residents to the right spots. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Concierge requirements and skills. Concierges also commonly receive questions about where to take guests or friends for an evening out on the town. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Additionally, concierges often greet guests of residents and may have to get resident approval before sending up an unknown guest or visitor. But not to fear as this is uncommon for residential complexes who made the wise decision to hire competent concierge security guards. The concierge is essentially a personal assistant to the building's residents. ️ Check out our Complete List (500+) of Job Description Templates!. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Duties & Responsibilities of Bell Service, How to Find Housekeeping & Babysitting Jobs, The Job Description of a Motel's Front Desk Manager, Bureau of Labor Statistics: Occupational Employment and Wages, May 2012: Concierges, Prem Group Companies: Concierge Job Description, Job Description of a Senior Living Housekeeper. Hotel Concierge job profile Concierges help residents in a number of other ways to enhance the quality of their living experience. Joshua Wade has been a freelance writer since 2006. They may book services for guests, such as transportation and activities. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. A residential concierge takes requests for repairs and organizes and maintains grounds-keeping services to keep the community in working order and visibly pleasing to prospective tenants. Similar to a hotel concierge, a residential concierge handles the daily requests of the residents in his community, whether by phone, email or in person. Also Concierge Jobs. A concierge provides guests with information about locations and services outside of the hotel. He has been a college marketing professor since 2004. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. Directing service request to maintenance and complete service request call backs. He distributes mail and signs for parcels and advises residents on local restaurants, shopping and entertainment. Job Description for a Resident Assistant at Assisted Living. We are currently looking for a part time residential concierge for the weekends 3 PM to 11 PM shifts. In this role, you need a good working knowledge of the local area and effective phone communication skills. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. He is responsible for meeting and greeting prospective residents, and many have come to expect this service when joining a residential community. Concierge Residential is the leading independent provider of Residential Concierge Services in London and the South East. Posted: (4 days ago) Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. A concierge adds commercial appeal to a residence, thus enhancing the sales and marketing of the residence. Duties in this position might include interacting with residents to answer inquiries and address any building issues, accepting deliveries, coordinating moving vans and acting as an extension of the security staff. He holds a Master of Business Administration from Iowa State University. You also typically take personal messages for residents and deliver them when you see them or as designated. This doesn't necessarily mean you are at their beck and call to fetch food or dry cleaning. Below is the list of general duties Concierge do: Monitor and provide security presence; Provide access and assistance to visitors and staff of any owner or occupier of a Lot; Co-ordinate and oversee the general building duties such as maintenance of the common areas, general building duties such as … They advise guests on all aspects of their stay and are generally very educated about the surrounding area. A concierge is a virtual one-size-fits-all provider of personalized services. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Residential Services. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Apply to Concierge, Front Desk Agent, Doorman and more! Maintain accurate Key control logs and managing the online system for resident access to public and private access areas. These are the core condo concierge duties that make people safe. A large aspect of communication is the ability to listen and evaluate. It is also her responsibility to show properties to prospective tenants and welcome new tenants with gift baskets and complimentary services to produce a warm, homelike environment. Newer residents may ask about local restaurants, clubs or retail outlets. You may also have administrative responsibilities, such as keeping records of resident vehicles, phone numbers, frequent guests, preferences and local maintenance and service providers. Residential concierge endows their customers with outstanding concierge services that are important to them and thus, they also increase the value of a property. In some cases, he arranges travel. Functions are an extension of front desk agent duties. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Pay varies somewhat by the scope of the role and quality of the property, but the Bureau of Labor Statistics indicated average annual pay of $29,310 as of May 2012. Most hotel concierges have a sort of built-in network through the hotel. JOB TITLE: CONCIERGE REPORTS TO: Front Office Manager POSITION SUMMARY:. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. But true concierges are more than doormen, they are apartment building-wide personal assistants providing a variety of services. Concierges work in the hospitality industry, usually in hotels. Neil Kokemuller has been an active business, finance and education writer and content media website developer since 2007. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Concierge responsibilities and duties. It is important for condos to be welcoming and manage the flow of people and items that come in. Wade's poetry and short fiction have appeared in "The Frequent and Vigorous Quarterly" and "The Litter Box Magazine." In this article, you will find useful information if you are interested in a career in the hospitality industry. actual responsibilities of a concierge will vary depending on where they work View details and apply for this Residential Concierge job in Poplar, East London (E14) with Pinnacle Recruitment (Services) Limited on Totaljobs. NSN Corporation Ltd. London. Qualifications to get hired as a Concierge. It is also her responsibility to show properties to prospective tenants and welcome new tenants with gift baskets and complimentary services to produce a warm, homelike environment. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. SIA Residential Concierge. Often, condominium complexes employee concierge clerks to oversee building services operations. He has also written for various online publications. Purpose of the Role To present a positive first impression by providing a friendly, welcoming and efficient service to our residents in-line with our vision and values on customer satisfaction. Knows all essential aspects of our resort or hotel operations. Concierges greet guests in a hotel and make sure they feel welcome. Serves as the guest 's liaison for both hotel and non-hotel services. Getting to know the names of residents is especially important to providing quality personalized service. A concierge serves as a personal assistant for hotel guests. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Are you looking for some part time work to show it off? include working scheduled shifts each week and dealing directly with guests A residential concierge takes requests for repairs and organizes and maintains grounds-keeping services to keep the community in working order and visibly pleasing to prospective tenants. You normally take package deliveries, log them and get them to residents. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. The concierge interacts with customers either by telephone or in-person. What’s in a day? Although job of a residential concierge is mostly to work within a residential property such as a community or an apartment complex, but one may also work in homes as a house manager and handle various aspects of household activities such … The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. You can use these services whenever you want as they are licensed service providers to take care of their customers. The most important skill needed in order to be a concierge is communication. A residential concierge is also called a lifestyle manager and they not only offer you personal assistance, but they offer front-of-house services like a hotel concierge. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel