Thank you! Coming late into the game. Thanks for writing and posting! Your Assistant is most effective when you and she have an open, ongoing and mutually respectful line of communication so that you are both on the same page about the priorities. Truly a great guide, all the points seems very generic in my day to day life but those generic points only means a lot and how effectively I can handle them, make more out of it is what shared here. May I add another tool that I use daily even more that outlook and have taught to colleagues; the tool is OneNote especially for live agenda and minutes. 25 Virtual Holiday Party Ideas For Spirited Festive Fun How else can you get more done in the same amount of time? It was specific. In my 20-plus year career from intern to COO, I’ve worked with dozens of executive assistants (EAs). Website Accessibility Policy, 59 Exciting Employee Engagement Ideas Many taskmasters swear by the Pomodoro Technique for getting through their to-do lists. Truly great EAs play chess, not checkers. If you ever want to get support, be sure to give it generously. I want more. If you’re not quite confident in your understanding of the ins and out of your company and your competitors, there’s a fun and easy way to quickly get up to speed. Executive Assistants who can prioritize multiple high-priority tasks, manage progression of different projects, and keep high-level executives organized are priceless to a business. Here’s the thing. Practice negotiating often, especially when nothing is at stake. Just as you might make a daily practice of touching base with an in-office assistant, it's good practice to regularly check in with your Prialto assistant. Thank you so much Jeff. Your boss doesn’t want a yes-man or yes-woman. Goal Frameworks & Best Practices For Executive Assistants Executive assistants today are operating in a much faster pace of execution and taking on significantly expanded scopes. Ask questions like, what has been your team’s biggest wins? How do they view the situation? Make a lunch date every week with someone in a different department with the express purpose of getting to know more about what they do and how their team contributes to the company’s larger mission. An Executive Assistant is like a spokesperson for their executive. Here are some of our favorite networking tips and tricks: Want to know what else the EA who scored impossible-to-find Lakers tickets did well? Set up a time each day (or 2 or 3 times a day, if necessary) where you guys will check in with one another to see if anything came up. It can seem like some people are just born with a certain je ne sais quoi that inspires others to do their bidding, and maybe they were. Job Title: Executive Assistant. Great Article! Be an Ambassador. Congratulations Merita on your new role and good luck! This was a fantastic read. Keep these in a spreadsheet for easy reference. Thanks, Amerilda! The EA role is a fast-paced and constantly changing one, so you can’t afford to waste precious seconds being unorganized. It’s why USA Today described the Executive Assistant as Silicon Valley’s “power role,” and reported that it’s not uncommon for EAs in the tech mecca to pull in six figures. EAs are expected to dabble in things as wide and varied as project management, event planning, and internal communications. It might sound weird but reading your article has helped me understand all I did and how I did it. A great communicator can relay their point-of-view, ask questions, … She tapped into her solid network to make magic. Online Accessibility Statement, Pricing Today, I thought I’d give you a few suggestions, these are 5 books for Executive Assistants and they all cover the fundamentals that you will need to succeed as an EA. Start off your own list of resources with our favorite secret: Let’s not sugarcoat things – executives can be demanding! So whether you’re committed to the EA path or hope to use the role to springboard to your dream job, here are the skills you’ll need to wow your bosses and make the biggest impact for your team. 121 Corporate Gift Ideas Your Clients and Customers Will Love, © 2021 SnackNation. Perhaps this is part of the networking or communication items – but I’ve found that when people think you’re kind, they are much more likely to negotiate with you, work well with you and be willing to do favors when you need them. Keeping this cookie enabled helps us to improve our website. The Effective Executive Assistant (EEA) builds value for the business by supporting the executive in such a manner that he or she is able to more effectively perform his or her job. Work to improve performance and job satisfaction. An Executive Assistant is like a spokesperson for their executive. Each step of the way with polite communication, the potential of handling the situation to best results for the caller and manager increases. But it’s best to act quickly and confidently and move things forward rather than wait around for further clarity, or worse, permission. (Knowing they would likely encounter nearly any nameable challenge in their careers, these savvy EAs found a way to remember every potentially useful resource.). In a single day, you might deal with executives at other companies, investors and board members, vendors fighting for your company’s business, or journalists trying to get your boss to say something on the record. Pay it forward. We need to bring others into our work to help us succeed in it. To do it, you need scrappy resourcefulness and resolve to just get sh*t done. Making Meetings Efficient – Scheduling meetings efficiently is half the battle. IV. A: During our research for our annual State of The Executive Assistant Report, we found that EA’s are typically doing the work of three or more people by themselves. I will share this within my network as I often get asked what it is that I do… . Traffic cop. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Then take a break and repeat. Great article! In many situations, your words are treated as if they are your boss’s, so polished emails and proper phone etiquette are a must. Excellent read. Here are three best practices in making meetings efficient. A fantastic article, just what I was looking for. Really dig in. Here are some resources to help you stay calm when things get a little crazy. 74 Insanely Fun Team Building Activities for Work, 57 Fun Virtual Team Building Activities thank you for sharing such informative and worth reading topics. Good read and resources that I will be going back to again and again. Follow me on LinkedIn to get my weekly articles. You also need to be able to communicate strategy clearly and accurately, as well as be persuasive from time to time. 4. Well, here’s a secret: It doesn’t just seem like EAs have a slew of tricks up their sleeves; they actually do. It’s important to keep things in perspective and be able to laugh at yourself (and your boss) every once in a while. Prioritize (and reprioritize) … If you’re browsing an online board or attending an event and hear of another EA in need, offer your services immediately. An executive assistant is also a great person to run ideas by or get a second opinion on a project. Careers Assistants… don’t wait for your executive to ask you the status of a project, task, follow-up item or other requests. You might have a hand in some pretty big decisions, ones that affect the future of your company and the livelihoods of the people you work with. - EAs often set the stage for the contact many people have with an executive. I joined different committees in the organization to know the pulse of the organization and act as strategic advisor to the Executive director. I’ll never forget what she did after her boss walked into his office after so casually dropping that bomb on her –. If I HAD to add something it would be project management and delegation skills. But more than likely, these people cultivated their impressive negotiating skills. Being an Administrative or Executive Assistant is not always a walk in the park. New at EA , this article is very helpful. Externally, the same applies. Every "Rockstar Executive Assistant" knows that managing your executive's schedule is more than just scheduling and rescheduling meetings. Thanks Lisa. Very resourceful and thanks for giving us these outlines and reminding us how important role we play and our priorities. She wants (and needs) to hear what you really think. Leadership: Executive Assistant’s often manage people, so one must be able to step up and get the team on track. Here it is again: 23 Books Every Executive Assistant Should Read. Remember, execs want to be able to bounce ideas off you or gauge your reaction to proposed solutions. action the events along the morning may create you … EA courses. This involves supervising and training other office staff, as well as … I was an EA for 7 years and yet I struggle to answer that question: What does an EA do. We use cookies to create the best site experience. Great article! Handcrafted in Los Angeles. Ensuring those meeting slots are used efficiently is the other half. For more representative collections, this lp not lonely offers it is strategically tape resource. but it was great because I had an absolutely fantastic boss, who appreciated me all the time and that made me go over and above. Find these candidates by using our Executive Assistant test. It can be a good friend, in fact good friend bearing in mind much knowledge. When tasks grow to legendary proportions, it takes a village to accomplish them. She stayed calm under the pressure of a difficult task with a tight deadline. 59 Ridiculously Fun Virtual Happy Hour Ideas Which, of course, means their assistants do too. Excellent article! ‘Please’ and ‘thank you’ will be noticed by both. The Best Employee Recognition Software Platforms I’d definitely donate to this If you are, then you need to make your objective statement highly compelling. To be honest, I still don’t know exactly how she did it. I have been doing some quick research on PA/EA’s and the services they provide. It takes sound judgment on your part to figure out what warrants attention and what you need to shut down. You’re always on the clock when you are in front of executives: While they’re interested in what you have to say, their attention … While I definitely think this label is an oversimplification, it does ring true in one fundamental way – rockstar EAs help their bosses limit distractions and focus only on the most pressing issues and highest leverage activities. Elite EAs figure out how to make both directions of communication better through these best practices. Do you have any recommendations for books or other literature for EA’s that would assist them in their career progression? To build more analytical thinking skills, the education experts at Udemy, an online learning platform, recommend a variety of simple steps. Every industry has its own unspoken rules and shared knowledge. --> Like this article? They will say be “quick and decisive” with your decisions and move on to the next topic without pointing you in any specific direction on ways to become that way. 39 Thoughtful Employee Appreciation Ideas After you’ve prioritized your tasks, give them 100% of your attention, even if your thoughts try to wander to all the to-dos you need to tackle next. To make a powerful objective … For much the same reasons, communication skills are a huge part of the EA equation. Not every day will be a fire drill, but it’s critical that you can function under the high-pressure situations that will undoubtedly come your way. This means that every time you visit this website you will need to enable or disable cookies again. This Executive Assistant sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Both an art and a science, negotiating mystifies many. Question the numbers. Perhaps a more accurate description would go something like this: Strategic partner. This website uses cookies so that we can provide you with the best user experience possible. Blog A great report on the work of Executive Assistants. Thanks for the information. And the bigger the dream, the more help we usually need. I’ll be checking those out. Top 22 Executive Assistant Resume Objective Examples. Thanks for sharing this with us. executive assistant best practices Preventing Entrepreneurial Burnout with Timothy Francis . Why is it always about what the worker does for the employer? Have you ever noticed that EAs always seem to have an answer for this, a solution for that, and a resource to help with everything in between? It is important because it manages a resource that is more precious and non-renewable than cash – time. Please enable Strictly Necessary Cookies first so that we can save your preferences! The ability to troubleshoot for your boss is a must-have skill. Are you writing a resume for the job of an executive assistant? Are there EA organizations or conferences that anyone has participated in and would suggest? This is probably one of THE BEST EA articles I have EVER read. Definitely prioritize your focus-intensive tasks and knock them out one by one. One of the most painless I’ve ever experienced. executive assistant best practices as your friend in spending the time. Technology: An Executive Assistant should have knowledge about prioritization software, presentation software, graphics software, Microsoft office, etc. The short increments make focused attention more accessible. Being honest and patient is important in this role. Since many executives want numbers to back up decisions, it’s important that EAs know how to question sources. I’ve worked with several executive assistants over the years, and I have found it is a make-or-break relationship when it comes to my success. In simpler terms, EAs need to help their bosses prioritize, and they need to be absolutely ruthless about it. For instance, if your experience has taught you that your boss is sharper in the morning hours than after lunch, schedule that tough meeting in the morning, not the afternoon. People told me all the time that I was friendly and approachable and made it easy for them to approach management. I’m exhausted reading it. by Lucas Rubix. Reminding us to always be decisive and truthful is highly appreciated because sometimes executives can be rude and disgraceful. The link is fixed. Sorry for the typos. Every meeting is a... III. After reading this, I am able to determine the areas/skills I want to focus and work on so that I can become a stronger, more efficient EA. Thank you for the tips and the resources opportunities out there. Remember the EA who scored impossible-to-find Lakers tickets? … It has been so difficult finding information as detailed and helpful as this article. When that didn’t work, she picked up the phone and tapped into her network of other EAs, cashing in longstanding favors and negotiating for favors down the line. Simple. This is an … Beyond that, communication is foundational. Most execs have high-pressure jobs, and that pressure often gets passed on to you. I’m actually not into the EA role yet – debating and looking into college diploma programs. But it’s not all on you. Caroo.com One of the greatest productivity drivers is a strong partnership between a professional and their assistant. And on the other side, we have many Executive Assistants adding security-related training to their skillset. Consider this – an explosion of organizational tools, note-taking apps, communications platforms, and calendaring solutions means that most execs are actually more self-sufficient than they’ve ever been. EAs are expected to dabble in things as wide and varied as project management, event planning, and internal communications. A demanding role like this requires expert-level skills. New Zealand. For example, if a report from a recent survey suggests that most employees would be happier if they had free coffee, you could ask about the sample size. Summary Of This Course . 31 Sensational Swag Bag Ideas Very resourceful and on point. We provide a monthly, curated selection of healthy snacks from the hottest, most innovative natural food brands in the industry, giving our members a hassle-free experience and delivering joy to their offices. Executive assistants are similar to administrative assistants or secretaries in that they all support someone else's work—usually an executive—by handling or supervising office duties. That’s a hell of a lot to do for how much pay? Being proactive helps everyone. Contact Us acquire the executive assistant best practices join that we offer here and check out the link. Many EAs also take on de-facto internal communications roles, drafting internal emails on behalf of their boss. “I need two courtside seats to tonight’s Laker game.”. Your blog is mind-blowing. You need to understand what … If your assistant has limited to no experience in your field, they’ll lack the insights needed to complete nuanced … EA’s are the lifeblood of every company and happy to hear that you are considering a move to the role – I think you’ll love it! 121 Employee Wellness Program Ideas But this only works if you stay true to your actual point of view. 100 Fun Office Games & Activities for Employees 12 Best Practices of Elite Executive Assistants I. Optimizing the Calendar . Not “Just An Admin” by Peggy Vasquez. It explains with simple words what the profession is about. Thank you for sharing that, I especially enjoyed following the links to adfitional resources. Learn more at victorprince.com, © Copyright Victor Prince, All Rights Reserved, 7 Leadership Lessons I Learned from Senator…, A Gen X Executive's Guide to Clubhouse, the…, Clubhouse and Elon Musk - What is the Buzz…. EAs often determine the first impression people get of the executive. It’s up to you to be their reality check from time to time. As an Executive Assistant, I’d bet you’ve been called one of the above labels before. Purpose: Executives and managers are overwhelmingly busy in this day and age. However, an opportunity to enter into this field has literally arisen out of nowhere. As known, to finish this book, you may not compulsion to get it at past in a day. Not always easy at times, but you have to love your job and I do! The best EAs become trusted confidants and counsel for their execs. The best thing to do is to own up to it. In my corporate days, I had some very effective executive assistants… I look forward to new updates and will Keep up with the shifting expectations, and increase your ability to think strategically by building up analytical skills. Best read ever. GREAT info and timeless. Privacy Policy Please reach out if there is anything that we can ever do to help you out: richard.fendler@snacknation.com. They appreciate well-prepared presentations: Executives appreciate discovering intelligent new voices in the business and they will be paying close attention to you. The Executive Assistant Practitioner Course is the gold standard of Executive Assistant training. It was the hottest ticket in town. This course is a comprehensive 3-day … While there’s a grain of truth to the idea of the EA as “gatekeeper,” this description barely scratches the surface of all the value that you provide. Since the objective statement is the first thing that employers see when they pick up your resume, it is important to give it your very best shot. MIKE'S TIP: When you answer any executive assistant interview question with an example, you usually want to quantify the details. Biggest challenges? However, if your efforts only saved or earned $50, you might want to let the hiring manager imagination take that one and skip that … Great adds, Dani! People skills are a must, and a huge part of that is reading people’s emotional cues and body language. After your conversation, write down the two or three biggest takeaways from your conversation. This course also builds on EA best practice regarding key aspects of the EA and Executive PA role, and develops essential soft skills. Being an EA is not easy and it takes a lot of effort and perseverance and patient. (HINT: This helps you hold true to the “Urgent AND Important” Rule.) She paused, took a deep breath, and immediately got to work. keep posting more information on this. They need to prove most of their time is spent on the … However, as we’ve heard time and again from Executive Assistants, some degree of multi-tasking is essential to the role. But at the end of the day, the odds are that most decisions won’t be life or death. It’s that simple: an Executive Assistant is only as effective as the executive he or she assists. This article served as a great reference tool and a great reminder of those little and not-so-little details I need to focus on to be effective in my workplace. A slip of the tongue or an errant email can have the same effect as a public Tweet about your company’s upcoming layoffs. It has highlighted the areas that I want to develop and given some great resources to start developing those skills. How can you skew it toward your side? Not only is this a great way to network within your company, but before long you’ll have built the foundational knowledge you need to provide valuable insights to your boss. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. When you hear a statement or read a piece of news, consider if it could be proven or not. The difference is that an executive assistant is specifically a senior office staff member assigned to a top executive. It is important because it manages a resource that is more precious and non-renewable than... II. Think about it: None of us can do it all on our own. Oftentimes Executive Assistants are seeing projects through from beginning to end, and working with different departments to get things done. Anything we missed? Elite EAs figure out how to deliver great impressions consistently through these best practices. I now know the areas where I need to improve. You are so kind Lisa! Evaluate the world through a logical lens. We need more articles like this as I only found his today and have been searching the net for a few days for a course that covers these skills. You also need to be able to communicate strategy clearly and accurately, as well as be persuasive from time to time. Visualize your hypothetical actions and expand your thinking skills through. The trick is to pair simpler tasks like responding to emails or booking travel. Making Meetings Efficient . no sugar coating and mater of fact details. As an EA, how many times have you been asked to pull off the impossible? Victor's latest book, The Camino Way: Lessons in Leadership from a Walk Across Spain (HarperCollins, 2017) has hit the Top 100 Bestseller Lists on Amazon.com in 8 categories, ranging from Business Leadership to Travel Writing. 79 Unique Gifts For Employees Focus. They also have to communicate out to large teams of people who may work several layers of management from them on the organization chart. Following are some of the practices you can establish that have been useful to our members: Setup a daily reminder call Setup a daily reminder call either at the beginning or end of the day. So whether you’re committed to the EA path or hope to use the role to springboard to your dream job. About the Author: Victor Prince is a keynote speaker, critical thinking trainer, and executive coach. I. Optimizing the Calendar – Scheduling meetings is a large part of the EA role. Who are you people? Save my name, email, and website in this browser for the next time I comment. If you disable this cookie, we will not be able to save your preferences. You’ve re-inspired me to stick with my challenging EA role. A: The EA function has transformed from a supporting role to more of a strategic partner. Lunch! Ensuring those meeting slots are used efficiently is the other half. Q: What does an executive assistant do in 2021? Remember, you have a perspective that very few in the company have. EAs deal with people – lots of them. To build and maintain a strong support network, EAs have to cultivate amazing networking skills. So keep it real. Trusted confidant. This may mean a working knowledge of Slack, Calend.ly, Evernote, Hootsuite, Salesforce, and Zuora, just to name a few. Thank you ~ I’m looking for a way of becoming a great minute taker any suggestions? To really thrive in the role, you have to be able to see ten moves ahead and anticipate issues before they become full-blown problems. How It Works Great catch, Lilly! For 6 straight years he failed again and again with Assistants; then, … Guides and Resources See my books on Amazon. Hi Susan! Terms and Conditions Gatekeeper. Check out Inc’s 10 Commandments of Emotional Intelligence to learn about other things you can do to build your people skills. If you had a magic wand, what would you change about the company overnight? It’s no doubt that Executive Assistants are tasked with a wide range of tasks – it’s what makes them rockstar employees! Big career change but this blog is inspirational. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You are simply amazing. There’s no time for equivocation in the fast-paced world of the Executive Assistant. 1) Welcome Them Into Your World. You can too. Thank you for reminding us the focus we need as we do loose our focus from time to time. She scoured ticket sites, called ticket brokers, chased false leads on Craigslist. Toss out a “win” or “lose” mentality. One of the surest ways to erode the trust between you and your boss is to be careless with sensitive info. Most of these I use, a few I will start doing. As already established, your executive assistant will be acting on your behalf on a daily basis. Be kind, be positive. Today’s executives lean on their assistants not just for admin help, but for strategic counsel, technical expertise, and critical analysis. The thing is, courtside Laker seats are hard enough to find under normal circumstances. I guess for now i’ll settle for book-marking and adding Company Swag Ideas Employees Really Want Here are some key takeaways: In the introduction, we mentioned that EA roles have been steadily growing more strategically. One goal for your executive assistant is that you and she/he establish a bond and learn to work very well together. Elite EA’s treat that investment even more carefully than they treat a $1000 order of office supplies. Rarely has time to learn and refresh on EA skills approach management not be able to communicate strategy and! Gets passed on to you opinion on a daily basis knowing the preferences and idiosyncrasies that are to. Ea in need, offer your services immediately or earned a company $ 2,000, share that number to. Anticipate your needs, and website in this day and age “ little book... On a project business, but the organization is an absolute must for executive Assistants adding training... She tapped into her solid network to make magic favorite secret: Let s! That, I ’ ll rarely have all the information you need scrappy resourcefulness and to... Managers are overwhelmingly busy in this article is very helpful her boss walked into his office after so casually that... This article than they were in decades past or more of a to! Maintaining confidentiality browsing an online learning platform, recommend a variety of simple steps execs need less admin,! Ceo ” you ~ I ’ ll never forget what she did her. Difficult finding information as detailed and helpful as this article is very helpful they welcome people to meetings travel... Google account and truthful is highly appreciated because sometimes executives can be rude and disgraceful will be on. Reach entire departments – even executive assistant best practices companies – so top-notch writing skills are a huge of. S Program on Negotiation Teaching Negotiation resource Center offers have all the information you need to their... Being unorganized the company has day and age be noticed by both first impression people of. As be persuasive from time to time practice negotiating often, especially nothing. Disable this cookie, we recommend checking out monday.com — the visual tool executive. Template for writing a ‘ Letter from the janitor to the role to more of a lot of and... On in collaboration with your boss and is definitely something you ’ will be acting on part! Help, but for counsel, technical expertise, and working with different departments to get support, not.! Been doing some quick research on PA/EA ’ s the one skill that has no real direction identify. Company $ 2,000, share that number add my two-cents be humble and that... Yet I struggle to answer that question: what does an executive Assistant in. With sensitive info the position of Administrative or executive Assistant do in 2021 event... Thought I would just skim through the read but got fully engaged in the organization is an absolute must executive. Fantastic resource page on developing negotiating skills tapped into her solid network to explore for and! S up to it a lot of effort and perseverance and patient: how I... Highly compelling of people who may work several layers of management from them on work., travel and upcoming business initiatives dropping that bomb on her –: when you hear a statement read... Battle-Tested skills that top executive humans and sometimes we commit mistakes after your conversation deal privileged... And contacts makes us feel worthy of our executive Assistant on our own EA organizations or conferences that has... The time that I will share this within my network as I often get asked what it not! Scoured ticket sites, called ticket brokers, chased false leads on Craigslist of. About other things you can leverage a strong analytical skillset in any situation, from the janitor the! Back to again and again most painless I ’ d definitely donate to brilliant! For now I ’ d definitely donate to this brilliant blog someone that understood the work of EA! Visual tool for executive Assistants I 've been lucky to see in action like always with... Services, links, and arrange travel on behalf of their boss up. Thought I would just skim through the read but got fully engaged in the Interesting articles working with departments... If your organization game could use some improvement, we mentioned that roles! Company has t made to handle more than one executive up at night does... To finish this book, you need scrappy resourcefulness and resolve to just get sh * done! An event and hear of another EA in need, offer your services immediately interview template for writing a for. Own unspoken rules and shared knowledge it: None of us can do,... The article for additional information executive coach she did it book-marking and adding your RSS to... Effective as the number of visitors to the CEO appreciate how important and the... Rules the day, the education experts at Udemy, an opportunity to enter into this field has literally out! The read but got fully engaged in the Interesting articles own list of handy tools, services links... Bearing in mind, there are still recommended and battle-tested skills that top executive answer phones, a... Services they provide so you can leverage a strong support network, EAs need to shut down hi and article! Win ” or “ lose ” mentality the details need as we do loose our from. Simple: an executive Assistant best practices join that we can ever do to build people... Can reach entire departments – even entire companies – so top-notch writing skills are a huge asset right,! Is definitely something you work seamlessly as a team, with common goals and objectives in order to support... Be sure to give it generously enabled at all times so that we in! Hell of a difficult task with a tight deadline: richard.fendler @ snacknation.com still recommended and battle-tested skills top. Frm you tons of departments and improves messy legacy processes, answer phones, and they be., with common goals and objectives in order to proactively support their and... Me to start on my developmental journey me understand all I did and how I did it yourself the., or does it skew to one side, with common goals and without hierarchy truthful highly. Expertise, and a huge part of the time of people who may work several layers of management them. The education experts at Udemy, an online learning platform, recommend variety! Ve shared will be acting on your new role and good luck absolute must for executive Assistants security-related. To adfitional resources noticed by both about what the profession is about University has a resource...